Facilitate and enable change successfully

Visio has partnered with Capillary Learning, Canada, to help you take your career to the next level with the necessary skills to facilitate and enable change.


Certified Change Agent (CCA)

The Certified Change Agent (CCA) program was created in 2014 and is recognized internationally as a foundation step for anyone developing their career in change management, leadership or any role that supports and guides people through change.

The three-step qualification process challenges the individual to gain knowledge and demonstrate its application to real-world change situations. This is not a plug n play approach but a deep and meaningful exploration of change competency to develop participants’ ability to make change happen by thinking about change approaches and styles that will work for each unique situation they experience..


US$1,600.00 - Individual Participant 

US$1,200.00 - Group of Five or More

Training Dates

Enroll now, spots are filling up fast!


Currently enrolling for:

November 21-23, 2023


In-person sessions coming soon for Kingston, Ocho Rios and Montego Bay based on demand.


The ultimate learning experience

Target Audience

Early-career professionals, leaders and managers


Online, face to face and hybrid options available


3-5-day training intensive and 4-month project timeline

Learning modality

Facilitator-lead with change project coach

Cohort Size

12-15 participants per facilitator


Course Curriculum

The Workshop will cover the essential learning components and end with the examination in the final hour of day 3. Those that pass the exam will be invited to submit a written essay within 125 days. On passing the case study, a Certified Change Agent (CCA) designation is awarded and renewed every three years.

  • Day 1

  • Day 2

  • Day 3

  • Exam & Case Study

  • What is Change

  • Human Emotions to Change

  • Personality Types

  • Understanding why we have change

  • Learning the players for Change

  • Dealing with Resistance and building Resilience to Change.
  • How is change managed

  • What is Change Management

  • Change Management approaches

  • Change Management & Project Management

  • Levels of Change Management

  • Change Leadership

  • Innovation & Change
  • What is a change agent?

  • Planning & Preparing for Change

  • Influencing without authority

  • Creating your Change Agent role

  • Defining your change agent expectations.
  • 60 multiple choice questions in 60 minutes, 70% pass mark, closed book.

  • Written essay demonstrating the application of learning to a change event in 3000 words, submitted 125 days after the exam

Learn more about CCA

Why become a Certified Change Agent?

The Change Agent program develops skills in change management and associated tasks for successful change delivery in organisations and individuals. It is methodology agnostic, focusing on critical thinking, insights, tools, techniques, and competencies to build unique approaches that fit change events.

Gaining your Certified Change Agent (CCA) demonstrates a broad-based foundation in many change approaches and an ability to apply individual approaches to bring about change successfully.

Professional Development Units/Hours Available:

  • Association of Change Management Professionals (ACMP) – PDUs
  • Project Management Institute (PMI) – 21 PDUs
  • Society of Human Resource Professionals (SHRM) – 21 hrs

What are some of the course activities?

The program covers theory and practice. Real-life change situations are dispersed throughout the workshop content, with regular activities to build knowledge, collaborate with peers and develop plans for specific events brought to the table for discussion.

Lego Serious Play is incorporated into the learning activities, with video analysis and several group, pair and individual activities. Learners leave with an understanding of the need to develop their change approaches, practical tools for metrics, behaviours and engagement, as well as their change agent profile.

How do I register?

You can register here or request a quotation.

A minimum payment of US$250 is required to hold your seat, and the balance must be paid 30 days before the event.

Can I transfer my registration?

Yes. you can transfer your registration to another attendee up to 14 days before the event for a $50 admin fee.

Can I update my registration information?

Yes, to update your registration information, please email

What's your refund policy?

Refunds are available up to 14 days before the event.

Full refunds (less the US$50 fee) are available if the request is made more than 30 days before the event.

50% of the value will be refunded for requests made closer to the event.

No refunds will be made within 14 days.

Attendee transfers are possible for a $50 fee up to 14 days before the event.

What if my name doesn't match my registration information?

The name on the registration must match the attendee. To transfer the registration, please email